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Report a Bug

Found an issue with the SBM CRM Platform? We want to hear about it! Use the form below to submit a detailed bug report that will help our development team quickly identify and fix the problem.

Submit a Bug Report​

Click the link below to open the bug submission form:

Submit Bug Report →

Before Submitting​

To help us resolve your issue quickly, please gather the following information:

Required Information​

  • Description: Clear description of what went wrong
  • Steps to Reproduce: Detailed steps to recreate the issue
  • Expected Behavior: What should have happened
  • Actual Behavior: What actually happened
  • Environment:
    • Platform (WeChat Mini Program / Web Admin)
    • Device/OS (if applicable)
    • Browser version (if web)
    • WeChat version (if Mini Program)

Helpful Additional Information​

  • Screenshots/Videos: Visual evidence of the issue
  • Error Messages: Any error messages or codes displayed
  • Console Logs: Browser console errors (for web issues)
  • User Role: Your role (Customer, Admin, Tenant, Super Admin)
  • Frequency: How often does this occur? (Always, Sometimes, Once)
  • Workaround: Any temporary solutions you've found

Bug Report Guidelines​

Good Bug Report Example​

Title: Points not credited after purchase completion

Description:
When completing a purchase through the WeChat Mini Program, the loyalty points 
are not being credited to the customer's account even though the transaction 
is successful.

Steps to Reproduce:
1. Open WeChat Mini Program
2. Complete a purchase transaction
3. Check points balance in profile
4. Points remain unchanged

Expected Behavior:
Points should be automatically credited based on purchase amount (1 point per 10 CNY)

Actual Behavior:
No points are added to the account after successful purchase

Environment:
- Platform: WeChat Mini Program
- Device: iPhone 14 Pro
- iOS Version: 17.2
- WeChat Version: 8.0.45
- User Role: Customer

Frequency: Always occurs

Screenshots: [Attached]

What Makes a Good Bug Report?​

✅ Clear and Concise: Easy to understand the problem
✅ Reproducible: Steps that can be followed to recreate the issue
✅ Complete: Includes all relevant environment and context information
✅ Specific: Avoids vague descriptions like "it doesn't work"
✅ Evidence: Includes screenshots, logs, or error messages

What to Avoid​

❌ Vague descriptions without context
❌ Missing environment information
❌ No steps to reproduce
❌ Multiple unrelated issues in one report
❌ Assumptions about the cause without evidence

Bug Priority Guidelines​

When submitting, consider the severity:

Critical (P0)​

  • System crashes or data loss
  • Security vulnerabilities
  • Complete feature unavailability
  • Payment/transaction failures

High (P1)​

  • Major feature malfunction
  • Significant performance degradation
  • Data corruption or incorrect calculations
  • Authentication failures

Medium (P2)​

  • Minor feature issues
  • UI/UX problems
  • Non-critical errors
  • Workarounds available

Low (P3)​

  • Cosmetic issues
  • Minor inconveniences
  • Enhancement suggestions
  • Documentation errors

After Submission​

What Happens Next?​

  1. Acknowledgment: You'll receive confirmation that your bug report was received
  2. Triage: Our team will review and prioritize the issue
  3. Assignment: The bug will be assigned to the appropriate development team
  4. Updates: You'll be notified of progress and resolution

Tracking Your Bug​

  • Check your email for updates on the bug status
  • Log in to Jira to view the bug ticket status
  • Contact support if you need to provide additional information

Alternative Contact Methods​

If you're unable to use the bug submission form:

  • Email: Contact your system administrator
  • Support Channel: Use the support feature in the WeChat Mini Program
  • Emergency Issues: Contact your organization's IT support for critical issues

Feature Requests​

Have an idea for a new feature or improvement?

  • Use the same bug submission form and select "Feature Request" as the issue type
  • Include a detailed description of the feature
  • Explain the use case and benefits
  • Consider how it would fit into the existing platform

Security Issues​

Security Vulnerabilities

If you discover a security vulnerability, do not submit it through the public bug form. Instead, contact your system administrator or security team immediately through secure channels.

For security-related issues:

  • Contact your organization's security team
  • Use encrypted communication channels
  • Do not publicly disclose vulnerabilities

Thank You!​

Your bug reports help us improve the SBM CRM Platform for everyone. We appreciate your time and effort in reporting issues and providing feedback.

Need help with something else? Check out our Getting Started Guide or User Guide Overview.